All orders originate from our office in Bogota, Colombia. Delivery time on all orders is variable, and can vary between 30 and 60 days, from the completion of the order depending on the season and the bag. Your order confirmation email should provide more information regarding expected delivery time. Once in a blue moon a bag will take longer than was originally foreseen. As all of our bags are custom made by hand, we ask for your patience on these rare occasions.
If you have any questions regarding our current expected delivery times before purchasing a product, please send us an email at email@example.com.
All orders shipped to the U.S. & Canada receive free shipping.
Due to the fact that our bags are hand-made to order in Bogotá, Colombia, all César Giraldo orders are final. Once an order has been placed, it cannot be changed, cancelled, returned, or exchanged. Please make sure of your order before purchasing. Feel free to contact us at firstname.lastname@example.org with any questions before placing your order.
However, we always stand by the structural integrity of our bags. If there is a structural problem with your bag, please let us know and we will get in touch with you about replacing or repairing that item free-of-charge.